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Technology & information systems are essential to
the operations and management of behavioral health
and social services organizations. Behavioral health
and social services organizations increasingly
require and rely upon practice management, managed
care, accounting, human resources, and consumer
assessment & outcomes software. These systems
provide the infrastructure support and data required
for operations, financial and strategic performance
management. Technology & information systems also
represent a substantial investment. For behavioral
health and social services organizations there are
major issues and challenges to selecting, purchasing
and implementing technology and information systems.
These include resistance by professional staff to
adopt technology applications in a clinical setting,
the high cost of hardware and software, and failure
to re-engineer business processes to fully benefit
from technology investments.
OPEN MINDS specializes in
assisting behavioral health and social services
organizations to fully benefit from technology
investments by defining business processes; choosing
the technology applications and vendors best suited
to the organization’s business requirements;
overcoming cultural resistance to adopting
technology; re-engineering program operations and
automating routine functions. Our technology &
information systems consulting engagements have
included:
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Management information system
specification design, and development
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Conducting return on investment (ROI)
analysis
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Evaluation and selection of
information system vendors
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Technology-related project
management
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Business-process re-engineering
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Claims and practice management
system audits
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Web site design and maintenance
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