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Organizations with limited resources
have little margin for error, particularly in a
rapidly changing environment that requires
re-evaluation of mission, vision, values, customers,
programming, and/or funding. Behavioral health and
social services organizations are being faced with
decisions such as whether to remain care providers
or to also become care managers; whether to remain
independent entities or to ally with other
organizations through mergers, acquisitions,
strategic alliances or partnerships. Decisions of
such magnitude require focused strategic planning to
assist behavioral health and social services
organizations to specifically target their most
important goals.
Strategic
Planning
OPEN MINDS approach to
strategic planning is to define it as the “first
step” for establishing the organizations goals and
direction. It sets the foundation for critical
planning and decision making throughout the
organization. Our strategic planning consulting
engagements have included internal and external
situation analysis; strategic options; policy
development; acquisition analysis, valuation, and
negotiation; structuring and negotiating alliances
and joint ventures.
Operations
& Business Process Management
There is an adage that environment
drives strategy; strategy drives structure; and
structure affects the day-to-day processes of our
work. Given the changes in the behavioral health and
social service environment, agencies are facing the
need to rethink and reengineer their operations and
business processes.
OPEN MINDS operations and
business process management consulting is designed
to assist behavioral health and social services
organizations to identify “best practices”, such as
opportunities for cost reduction through
re-engineering and automation, and strategic
performance management techniques for measuring and
managing organizational performance. Our operations
and business process management consulting
engagements have included:
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Organizational managed care
readiness assessments
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Managed care training for clinical
and administrative staff
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Business process mapping, design
and re-engineering
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Development of managed care
capabilities (utilization management, clinical
delivery system, quality improvement, provider
network management, intake/access, reporting,
performance measurement)
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Project management (implementation
plans, timelines and quality/performance
measurement)
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Assistance with accreditation &
licensure issues
Human
Resource Management
Demographic trends, a tight labor
market, the use of technology, and privatization in
public sector programs are dramatically impacting
human resources management for behavioral health and
social service agencies. In addition to perennial
issues like recruiting and retention, human
resources managers must find and develop the talent
required for better management to navigate through
this dynamic and competitive environment. They also
require human resources approaches that motivate
employee commitment and performance at all levels of
the organization.
OPEN MINDS human resource
management consulting is designed to assist
behavioral health and social services organizations
to identify “best practices” in recruitment,
retention, compensation planning, performance
measurement and management and supervision. Our work
in this area has included conducting salary surveys,
developing performance-based and incentive-based
compensation plans and change management. We offer
supervisory training programs designed to develop
managers and supervisors who hire, motivate,
develop, lead and retain qualified employees.
Public
Agency Program Design & Operations Management
Public agencies have been engaged in
the re-design of the financing, program models and
structure of behavioral health and social services
delivery systems. States have applied for 1115a. and
1915b. waivers to implement managed care,
competition and privatization for mental health,
substance abuse, MR/DD and children’s services
programming. These system reform initiatives have
required new models for budgeting, underwriting,
contracting, and evaluating behavioral health and
social services.
OPEN MINDS has provided
consultation to numerous jurisdictions in planning
for and implementing managed care, privatization and
competition. Our public agency program design &
operations management consulting engagements have
included:
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Data analysis
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Facilitation of policy development
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Development of requests for
proposals
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Evaluation of managed care vendor
proposals
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Analysis of managed care vendor
data and performance
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Contract evaluation
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Development of performance
indicators and performance-based contracting
models
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Developing customized educational
programs on managed care readiness for agency
personnel and contracting providers
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